Help

Help Center

Welcome to the Kosher-Rental Help Center! We’re here to assist you every step of the way. Whether you’re a host or a guest, you’ll find answers to common questions and guidance for using our platform. If you need further help, our support team is just a message away.


Frequently Asked Questions (FAQs)

For Guests

1. How do I book a property? Booking is easy! Here’s how:

  • Search for a property by entering your destination, travel dates, and the number of guests.
  • Use filters to narrow down your options, such as kosher kitchens, Shabbat-friendly features, or proximity to a synagogue.
  • Click on a listing to view details and photos, then select “Book Now.”
  • Complete the reservation by providing payment details and confirming your booking.

2. What if I have specific kosher or Shabbos requirements? Each listing includes details about kosher amenities and Shabbos-friendly features. If you have specific needs, you can message the host directly before booking to ensure the property meets your requirements.

3. What is the cancellation policy? Cancellation policies vary by property. You can find the policy for your booking in the listing details or your reservation confirmation email.

4. How do I report an issue with my stay? If you encounter any issues during your stay, contact the host through the platform. If the issue isn’t resolved, reach out to our support team for assistance.


For Hosts

1. How do I list my property? Listing your property is simple:

  • Sign in to your account and click “Add a Listing.”
  • Provide details about your property, including photos, amenities, and house rules.
  • Set your pricing, availability, and cancellation policy.
  • Submit your listing for review. Once approved, it will be live on the platform!

2. What fees does Kosher-Rental charge? We charge a small service fee for each booking to support the platform and provide 24/6 customer support. Details about the fee structure are available in your account settings.

3. How do I handle guest inquiries? You’ll receive notifications when guests message you. Be responsive and clear in your communication to ensure a positive experience for both parties.

4. What if a guest damages my property? We encourage hosts to document their property’s condition before and after each stay. If damage occurs, report it through the platform, and our team will assist in resolving the issue.


Technical Support

1. I can’t log in to my account. What should I do?

  • Double-check your email and password.
  • Use the “Forgot Password” option to reset your password.
  • If you’re still having trouble, contact our support team for help.

2. I’m experiencing issues with the website or app. What should I do?

  • Ensure you’re using the latest version of your browser or app.
  • Clear your cache and cookies.
  • If the problem persists, reach out to our technical support team with details about the issue.


Contact Us

If you need further assistance, our support team is here to help! You can reach us at:

  • Email: admin@kosher-rental.com
  • Phone: (732) 387-4216

Thank you for choosing Kosher-Rental. We’re here to ensure your experience is smooth and enjoyable!